I bought three razer laptops, all of them had serious issues that shouldn’t have been shipped, battery bloat on two, I sent both in to get the battery issue fixed and then the batteries bloated again, one had the power block melt and catch fire, and the latest one had the GPU just stop being seen by the system.
The last, when I sent it in to get fixed, took two months to get past the outsourced warranty service, and then they refused to fix the issue, claiming “The cpu is damaged by total immersion in water and we don’t cover water damage” Despite it never having been exposed to water and the issue not being with the CPU, which was firing on all cylinders when I shipped it in.
I’ve bought two and both had issues. They aren’t necessarily deal breakers, but the latest has issues with sleep/hibernate where it sometimes fails and needs a hard reboot.
The issue is that they are one of the few builds for small form factor with dedicated gpu. Only alternatives are really dell or Asus (I think).
I’ll never willingly buy a laptop again that I can’t fix my self TBH.
My laptop is my only computer (unless you count my phone, which had to function as my main device for a while during these incidents) so having to send it out for a month is a huge inconvenience. The unreliability of razers was just such a massive issue on top of that.
The fact that I stuck with them so long is largely because they were one of the few non-brick computers with discrete GPUs. I just deal with a larger form factor now, small price to pay to have something that works and I can fix my self when it doesn’t.
I bought three razer laptops, all of them had serious issues that shouldn’t have been shipped, battery bloat on two, I sent both in to get the battery issue fixed and then the batteries bloated again, one had the power block melt and catch fire, and the latest one had the GPU just stop being seen by the system.
The last, when I sent it in to get fixed, took two months to get past the outsourced warranty service, and then they refused to fix the issue, claiming “The cpu is damaged by total immersion in water and we don’t cover water damage” Despite it never having been exposed to water and the issue not being with the CPU, which was firing on all cylinders when I shipped it in.
Never buying from them ever again
I’ve bought two and both had issues. They aren’t necessarily deal breakers, but the latest has issues with sleep/hibernate where it sometimes fails and needs a hard reboot.
The issue is that they are one of the few builds for small form factor with dedicated gpu. Only alternatives are really dell or Asus (I think).
I’ll never willingly buy a laptop again that I can’t fix my self TBH.
My laptop is my only computer (unless you count my phone, which had to function as my main device for a while during these incidents) so having to send it out for a month is a huge inconvenience. The unreliability of razers was just such a massive issue on top of that.
The fact that I stuck with them so long is largely because they were one of the few non-brick computers with discrete GPUs. I just deal with a larger form factor now, small price to pay to have something that works and I can fix my self when it doesn’t.