for rewording for simplicity because I read it wrong the first time. The linked article said that in their study an AI assisted developer took an average 20% longer to complete a project than the non-AI assisted dev.
This is actually quite interesting to me, granted their study pool was very small(only 16 devs), but that is an interesting data point.
Being said, this is also a different field than what I was talking about, since that moved it to development instead of T1 customer service, but the data is nice to see.
Currently, one AI assisted worker can do the job of ⅘ of a non-AI assisted worker (numbers not made up: https://arxiv.org/abs/2507.09089 )
for rewording for simplicity because I read it wrong the first time. The linked article said that in their study an AI assisted developer took an average 20% longer to complete a project than the non-AI assisted dev.
This is actually quite interesting to me, granted their study pool was very small(only 16 devs), but that is an interesting data point.
Being said, this is also a different field than what I was talking about, since that moved it to development instead of T1 customer service, but the data is nice to see.