I feel like every two years I need to call my carrier and complain if I want a decent deal. They will do things like upgrade my plan on their website to have 10 extra gigabytes of data but won’t upgrade me to it until I contact them. There’s also all the new member exclusive deals that I feel make it impractical to just sit on one plan for an extended period of time.
For myself, my provider is online only so there’s no need to call anyone. I end up just browsing the website once in a while or whenever I recommend them to someone. Beats having to hound a company and sit on hold forever when the online providers are what you see is what you get. Not to mention having to pay attention to contract expiry so your bill isn’t randomly high one month.