I was looking for a way to charge my Deck while still being able to use mouse and keyboard. So, 2 month ago I decided to get a cheap USB-Hubs (Anker USB C Hub, 332 USB-C Hub (5-in-1)).

Turns out this was the worst mistake I could make. Immedialy after connecting the Hub, my Deck wouldn’t charge power anymore. Like, at all… The only way the Deck is working now is having it connected with the power cord and even than it says “not charging”. Like if it had no battery inserted at all.

I tried to follow online instructions, factory reset and even contacted Steam Support. It’s been 2 month and I’m on 78% battery now…

Has anyone encountered this problem and was able to fix(!) it? Should I send it in, or is there a component I need to get from ifixit?

Any help would be appreciated.

  • @nezbyte
    3•6 months ago

    Did you try putting your deck temporarily into Battery Storage Mode?

    • AToM.exeOPދިވެހި
      2•6 months ago

      Yes, I have tried that.

      Worth mentioning, that only works if the power supply is disconnected. I have to push Volume+ & the Power Button and then insert the power cable. If I try this with the cable attached the screen, plays the short “activate” sound but the screen stays dark.

      The power cord works like the “Auto boot on AC attached” in the power menu, but that is Disabled…

      • @nezbyte
        2•6 months ago

        You may have luck with a slow (5W) charger according to the comments here.

        • AToM.exeOPދިވެހި
          2•6 months ago

          Thanks for the suggestion. I tried draining the battery for 2 month now, hoping the problem will eventually fix itself.

          I tried different chargers, but it will only start with the original charger.

          • @nezbyte
            2•6 months ago

            Good luck! Hate that you are having to deal with this.