Article and rant detailing my extremely negative experience with business account opening and network gear order on Amazon, covering difficulty in getting customer support, difficulty setting up business account, difficulty reporting potential security issue, shipment of second-hand open-box devices instead of new items, Amazon's refusal to send replacements, problems with the process of used items collection and associated refund, barrage of auto-generated emails, zero customer care, my subsequent decision to shop local, other details, and more
Amazon.com has 30 day free returns and no need to chat with anyone. We can just drop it off at a location with no packaging or printed label. Not sure if it’s different for .de or for businesses. I wouldn’t think it’s different for US business accounts in the US.
The article is long and confusing. Why are you creating a US based account from Germany. No company will allow that due to tax purposes, especially for businesses.