It always makes me happy when a delivery or courier company provides ‘realtime’ tracking.
I’ve worked in admin/IT at a courier company for almost 20 years and most of the time we resisted showing this, even though the technology was there. Driver’s almost always have multiple deliveries on board, and you cannot show a recipient the other locations a driver might have to stop at before the recipients location and when we provided the live tracking, this would constantly lead to complaints about when the customer perceived the arrival time should be. As delivery time predictions have improved, we are now more comfortable in showing this kind of tracking, as we can include a progress bar and ETA. However, personally I feel it’s outdated now, as we can send a notification, either when you’re the next drop or when we estimate the driver is X minutes away - I prefer that over watching a map.
I’ve always been interested in data, and only relatively recently got into the field for work.
Always interesting to see what data is available, and how we could utilize it with what constraints etc.
A year or two ago I purchased a snowboard from Hyperride, and the that was brilliant. Can’t quite remember what the service was, but you could track where the driver was in real time.
Amazon shows it, at least.
I don’t think I’ve ever seen it!
That would be great, especially when there’s a signature required.
The only other on I’ve seen was with Urgent Courier’s, really handy when expecting a package requiring signature.
“unauthorized pee break detected, please get back on route. Karen needs her meatloaf!”
