Developer here, same applies to bug reports, I have one or two clients that have realised if they put in a high quality bug report, the Dev team will just jump on it straight away because they have all the info they need and we love fixing bugs. Whereas the vast majority of “X doesn’t work”, or “I can’t do Y” tickets have to be triaged by the support team which can take hours or days.

Tl;dr Give your techs all the info they need to be able to investigate your problem and you’ll get faster service and more respect.