My local Wincos had a self checkout, and only have 1 or 2 cashiers open. They used to have two security guards and three cashiers managing the self checkout, with a massive line of people all the way to the back. It was like that for two years.
Today, I visited and they took the whole thing down, while having 5 checkout lines open. No security guards.
Real pleasant experience.
Honestly I love self checkouts when I’m only grabbing a handful of things.
The issue is that a lot of theft occurs with self checkout, as people are checking out 2-3 things but secretly standing away a pile of things and walking out of the door.
Self checkout at this WinCo led to multiple security guards stopping people from exiting until they can review your order.