During a period of 2+ years, Cover:

• Made contractors do extra work (e.g., extra revisions), without sufficient justification (as per contract terms), without providing additional payment for that extra work.
• Had late payments, including some payments late by over 300 days (!!).

In response to the guidance received from the Japan Fair Trade Commission, Cover:

• Will cease their heinous criminal activity and follow the rules now.
• Has resolved late payments, with interest.
• Will attempt to rectify processes / training / etc that lead to the situation happening.
• Will check if there are any other oopsies.
• Will tell everyone they fucked up and what they’ve done about it.
• Will report back to the Commission.