I went to dunkin’ the other day and asked for an iced latte with less ice because it’s winter and I wanted less ice. They gave me a cup that was halfway full of coffee. So I asked why and they told me they press a button on a machine, it fills it halfway full with coffee and then they add ice. So when you get a medium iced latte, you’re not actually getting a medium latte, you’re getting a small or a kids size nowadays of coffee, and then they just fill the rest of it with ice. If you ask for less ice, no screw you, you’re not getting the full amount of coffee that you paid for…

I have never heard of this in any other country. What the hell?

  • YggstyleEnglish
    2•19 hours ago

    … if you’re making the coffee + milk, then adding ice, you have to make the coffee part “strong” in one way or another, because that ice is going to melt …

    … Afaik, dunkin doesn’t have a chilled container of the latte shipped in, or made in bulk. They could have changed from the last time I talked to anyone that worked there, but at the time it was in smaller batches and stored at the temp it came out in. So if they changed the amount of ice, it would change the finished drink…

    First: thank you for providing context actually based in facts and industry knowledge opposed to a lot of what is being thrown around.

    Stores tend to go for consistency between products as a priority, so they don’t have as much freedom.

    While yes, absolute consistency is a big part of any brand… most of these brands also focus and typically even build into their training (almost annoyingly so) a focus on making sure the customer leaves happy. These are two very common core values that most chains build their business on.

    With that in mind: I’d be hard pressed to assign anything outside either laziness or indifference to the employee OP ran into. If it indeed was a training issue or something they weren’t sure of - that’s what management is for. Letting a customer go with a half full cup and dissatisfied was only going to end poorly.