Many delivery companies have a contract with restaurants for 20-30% off the price of each item, plus they add a mark up on every item, a delivery fee, a service fee, and then you tip the driver.
Often most of the delivery fee and all of the tip goes to the driver (it’s supposed to anyway, but they often find ways to get that money back from the driver, there was an issue with the order, customer needed assistance, etc)
The service fee, discount on menu price of the item, and additional markup goes to the company.
Just about everyone gets fucked minus the delivery company.
I worked the back end in tech and management in the field for like 6 years. They’re pretty fuckin awful.
Many delivery companies have a contract with restaurants for 20-30% off the price of each item, plus they add a mark up on every item, a delivery fee, a service fee, and then you tip the driver.
Often most of the delivery fee and all of the tip goes to the driver (it’s supposed to anyway, but they often find ways to get that money back from the driver, there was an issue with the order, customer needed assistance, etc)
The service fee, discount on menu price of the item, and additional markup goes to the company.
Just about everyone gets fucked minus the delivery company.
I worked the back end in tech and management in the field for like 6 years. They’re pretty fuckin awful.