If he had to hit “page down” in the Inbox folder to see your email, he wasn’t going to see it.

He owned the business and it was right at the tail end of that time when if you wanted a web site you had to deal with some guys who were probably taking you for a ride, didn’t care about customer service, and charged based on their mood that day. Having lived through that brief era, I am glad it’s in the rear view. I didn’t like treating customers like that and did my best to not do so!