I feel like you must be lucky. My parents had a Dualit intending to never need to buy another toaster, but it was so often away being repaired they had to buy a cheap one for the interim. We had 2 Dualits at work and same problem. One of them has been permanently trashed now. They also take SO LONG to toast?!

I got a mid-range Kenwood 4 years ago and it’s going strong.