There’s one doctor’s office I call that has been saying “our menu options have changed” for like 10 years and literally the options are:

• 1 - If you are a doctor
• 2 - New patient or existing patient scheduling an appointment
• 3 - medication refills
• 4 - billing
• 5 - directions and fax number
• 0 - talk to a representative

It hasn’t changed and have my phone programmed to wait 3 seconds before hitting 2.