I guess we have different experiences. My prior experience was ITAM and ITSM procurement and third party maintenance on server equipment, support both sales and field maintenance spares on short term SLAs. And the warehouse robots there were very much calibrated per SKU and per warehouse.

I then moved into the supply chain software space, mostly covering similar supply chain but we’ve branched out to cover other use cases (fashion, cpg…) but everything we work with has a specific buyer <> supply chain set up.

It’s totally understandable that different businesses could have different set ups