And I would prefer the manager is catching their staff’s errors before they make it to the customer instead of making me do QA, but we can both only dream of a better world.

Rest assured, we’d prefer to prevent them as well. We’d prefer they didn’t make any errors in the first place, to be honest. But like you said, this isn’t a perfect world. Mistakes will happen.

I wasn’t trying to defend this specific food choice (which is a slap to the face, regardless of why). I just wanted to reassure people that it’s okay to check their food upon arrival.