Why YSK: Getting along in a new social environment is easier if you understand the role you’ve been invited into.


It has been said that “if you’re not paying for the service, you’re not the customer, you’re the product.”

It has also been said that “the customer is always right”.

Right here and now, you’re neither the customer nor the product.

You’re a person interacting with a website, alongside a lot of other people.

You’re using a service that you aren’t being charged for; but that service isn’t part of a scheme to profit off of your creativity or interests, either. Rather, you’re participating in a social activity, hosted by a group of awesome people.

You’ve probably interacted with other nonprofit Internet services in the past. Wikipedia is a standard example: it’s one of the most popular websites in the world, but it’s not operated for profit: the servers are paid-for by a US nonprofit corporation that takes donations, and almost all of the actual work is volunteer. You might have noticed that Wikipedia consistently puts out high-quality information about all sorts of things. It has community drama and disputes, but those problems don’t imperil the service itself.

The folks who run public Lemmy instances have invited us to use their stuff. They’re not business people trying to make a profit off of your activity, but they’re also not business people trying to sell you a thing. This is, so far, a volunteer effort: lots of people pulling together to make this thing happen.

Treat them well. Treat the service well. Do awesome things.

  • @[email protected]
    link
    fedilink
    English
    10211 months ago

    This post missed the most important part people should know: someone is footing the bill for you to use this service. If you’re not paying, they will make their money in whatever what they choose. Potential resulting in you becoming the product. Yes, even on lemmy. So if your instance mod needs funding, kick em a few bucks, be their customer.

    • Overzeetop
      link
      English
      3011 months ago

      kick em a few bucks, be their customer.

      Better yet, be their partner.

      • Hopps
        link
        English
        1711 months ago

        That’s a bit much, I’m not looking to get into a relationship here. /s

          • Hopps
            link
            English
            1411 months ago

            You’re right, what am I talking about. Updates relationship status: In a Federationship

    • @orientalsniper
      link
      English
      2711 months ago

      This is important to note, we’re not the customers nor the product for now.

      Instances need to be sustainable as to not look for other potential types of funding.

      • @[email protected]
        link
        fedilink
        English
        14
        edit-2
        11 months ago

        It’s time for social media where you are the customer. That’s what I would like, and I am willing to pay for it if the costs are reasonable. I thing that starts with public accounting. Like a condo association. I think some instances have started doing this.

    • @[email protected]
      link
      fedilink
      English
      1211 months ago

      Or they can decide to shut down the instance. If you have the means to do so, consider donating to your friendly neighborhood host. Hosting an instance isn’t free.

    • @[email protected]
      link
      fedilink
      English
      3
      edit-2
      11 months ago

      Yes, and this will foster large instances, similarly to the Mastodon project, which means a concentration of power, which means easy targets for billionaires.

      This is similar to presidential regimes: they can be useful temporarily in a “move fast, break things” motto (see France trying to be perceived as a “winner” of the Second World war after having constitutionally given the full powers to the Pétain Marshall, who then decided to collaborate with Nazis) but they’re much easier to corrupt and they make it much easier to say, privatize every public service than a parliamentary one.

      You don’t want power concentration or the billionaires will come for you.