Recently, the Department found that MOHELA failed to meet its basic obligation by failing to send billing statements on time to 2.5 million borrowers – some within only seven days of their payment date - and over 800,000 borrowers being delinquent on their loans as a result. In response to identifying this error, the Department is withholding $7.2 million in payment to MOHELA for October, and has directed MOHELA to place all affected borrowers in forbearance until the issue is resolved. Any months these borrowers are in forbearance will count as credit towards loan forgiveness through Public Service Loan Forgiveness and Income Driven Repayment plans.
This is the same servicer that sued to prevent student loan forgivness.
So if I follow, those of us who setup auto pay, but it didn’t work on the first payment, should receive credit for that late payment?
Fuck everything about mohela and FedLoan before this. Why is this basic federal government function not run by the federal government? Why on earth is a private (terrible) business permitted to service government loans?