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I would be curious what the article means by AI. For example this might include some transcription and sentiment anaysis. Didn’t see anything too complicated in their description of what the software does.
Video surveillance also had “violent behavior” models for a while. I am guessing that in 99.9% of the videos, nothing worth noticing happens. If that allows them to flag the remaining 0.1% for human review, that’s already a huge boost.