"Better than my professor?": how to develop Artificial Intelligence tools for higher education
www.frontiersin.org
Artificial Intelligence (AI) tools are currently designed and tested in many fields to improve humans' ability to make decisions. One of these fields is higher education. For example, AI-based chatbots ("conversational pedagogical agents") could engage in conversations with students in order to provide timely feedback and responses to questions while the learning process is taking place and to collect data to personalize the delivery of course materials. However, many existent tools are able to perform tasks that human professionals (educators, tutors, professors) could perform, just in a timelier manner. While discussing the possible implementation of AI-based tools in our university's educational programs, we reviewed the current literature and identified a number of capabilities that future AI solutions may feature, in order to improve higher education processes, with a focus on distance higher education. Specifically, we suggest that innovative tools could influence the methodologies by which students approach learning; facilitate connections and information attainment beyond course materials; support the communication with the professor; and, draw from motivation theories to foster learning engagement, in a personalized manner. Future research should explore high-level opportunities represented by AI for higher education, including their effects on learning outcomes and the quality of the learning experience as a whole.

Abstract: Artificial Intelligence (AI) tools are currently designed and tested in many fields to improve humans’ ability to make decisions. One of these fields is higher education. For example, AI-based chatbots (“conversational pedagogical agents”) could engage in conversations with students in order to provide timely feedback and responses to questions while the learning process is taking place and to collect data to personalize the delivery of course materials. However, many existent tools are able to perform tasks that human professionals (educators, tutors, professors) could perform, just in a timelier manner. While discussing the possible implementation of AI-based tools in our university’s educational programs, we reviewed the current literature and identified a number of capabilities that future AI solutions may feature, in order to improve higher education processes, with a focus on distance higher education. Specifically, we suggest that innovative tools could influence the methodologies by which students approach learning; facilitate connections and information attainment beyond course materials; support the communication with the professor; and, draw from motivation theories to foster learning engagement, in a personalized manner. Future research should explore high-level opportunities represented by AI for higher education, including their effects on learning outcomes and the quality of the learning experience as a whole.

Lay summar (by Claude 3 Sonnet): Artificial Intelligence (AI) computer programs are being developed to help students learn better. For example, AI chatbots could have conversations with students to provide feedback and personalized course materials as they are learning. Currently, AI tools can do some tasks that human teachers do, but just faster. At our university, we looked at how future AI tools could improve higher education, especially online learning. We think innovative AI could help students develop better learning strategies, find information beyond just the course materials, communicate better with professors, and stay motivated in a personalized way. More research is needed on the bigger opportunities for how AI can improve overall learning outcomes and make the whole educational experience better.