Steam :: Steam News :: Steam Refund Policy Update
steamcommunity.com
Today we have updated a portion of our Refund Policy regarding pre-purchased titles. This change covers titles that are in pre-purchase and offer “Advanced Access”. Playtime acquired during the Advanced Access period will now count towards the Steam refund period. You can find our more information regarding Steam Refunds here.
  • Norgur
    28•8 months ago

    Yeah, what they are saying is that time you spent in the game counts as time you spent in the game. I’m honestly surprised this wasn’t the case all along.

    • IWantToFuckSpez
      18•8 months ago

      Early access games can change drastically over the course of development. And can turn into a different game at release. I’m my opinion that’s still not a valid reason to get a refund if you put in many hours into the game already. As a consumer you should know that something like that can happen with a game that is still in development. You assume that risk.

      • @chalupapocalypse
        17•8 months ago

        I think this is more for “preorder pig fucker 6 and play a day early!” type of things, the refund timer probably didn’t start until the game actually came out so you could play 24+4 hours before being denied a refund

        • @CleoTheWizard
          3•8 months ago

          How dare you make this comment and not drop a link to the game. You must hate indie devs!

          • @felbane
            4•8 months ago

            Honestly you’re not missing anything. The Pig Fucker series peaked at PF3: Stuck Pig. Four and five were clearly low-effort cash grabs.

    • @reversedposterior
      8•8 months ago

      I’m not familiar with advanced access but I suppose the worry would be whether the game could be changed between then and the final release. If it can, then your play time might not represent the final product.

      • @[email protected]
        18•8 months ago

        I think that’s the thing where if you pre-order the Collector’s Edition or whatever, you get the game 3 days earlier than everybody else, but I could be wrong. If that’s the case though… It seems like yeah why wouldn’t it count toward your refund window?

        It’s hard to imagine the game changing much in that window… But maybe it matters for zero-day patches or something.

  • @Juice88
    6•8 months ago

    Oh the early access hours didn’t used to count? I did not know that 🤔

  • @[email protected]
    4•8 months ago

    I thought that was how it already worked. I have no sympathy for people that buys early access games and then regret it. It’s has happened time and time again, that people get burned when buy early access, so I think it’s a good change