Relevant part:
Unfortunately, at this time, we have to announce an indefinite delay of the Xbox version.
We understand how disappointing this news is to the Xbox community. Unfortunately, despite our best efforts and the hard work of our dedicated team, we’ve encountered challenges that have delayed our release on the Xbox platform. We want to emphasize that this is not a decision we’ve made lightly.
We apologize for any disappointment this may cause and sincerely thank you for your understanding and patience. As a self-published indie studio, your support means everything to us, and we are dedicated to bringing Enotria to as many players as possible.
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As per https://lemmy.world/post/19357959 (referring to https://www.eurogamer.net/soulslike-enotria-the-last-song-delayed-indefinitely-on-xbox-as-dev-says-its-being-ignored-by-microsoft)
As spotted by Windows Central, though, Jyamma CEO Jacky Greco later went into additional detail on Discord. Following a community manager’s statement dismissing speculation the studio had been “paid by Sony”, Greco shared his own frustrations relating to the delay. “You can ask Xbox why they haven’t answered us for two months,” he wrote. “Obviously they don’t care about Enotria and they don’t care about you… We’ve Xbox Series X/S version ready, but we can’t proceed with submission and release, I spent a lot of money for porting and they decided to ignore us.”
A similar statement also appeared on Enotria’s X/Twitter feed. After a fan inquired about the “main challenge” holding up release, Jyamma wrote, “Communication with Xbox. The game works fine on Series S and X but we cannot go through the submission process and they can take even two months to reply to us.”
Greco later shared a little more on the issue the studio had enountered, explaining it was unable to open Enotria’s Xbox store page and submit the game - something Microsoft’s support teams reportedly initially took responsibility for, before further communications were ignored. “We really want to release the game on Xbox ASAP,” Jyamma added elsewhere, “but with lack of communication on their side it is a hard task indeed.”
The suggestion seems to be things might be resolved pretty quickly if Jyamma could get a response from Microsoft, but in the meantime, Enotria: The Last Song will only be available for PlayStation 5 and PC when it launches on 19th September.
I wonder if there’s more to the story. Let’s see if MS responds.
The worst part is, they could actually get slammed by Xbox for throwing them under the bus publicly. Professionals are often expected to keep disagreements or communication gaps private rather than use them for blame.
Personally ever since Xbox’s firing spree I’ve been tempted to know what the hell is going on there, so I’m presuming this is just a sign of their mess.
I agree.
They are an indie studio though, and self-publishing. So probably just annoyed about “lot of money spent on Xbox port” and it going to waste because of something they can’t control.
This could also be the reason they aren’t getting a reply from MS. Maybe they aren’t big enough for anyone to pay them special attention, nor small enough to be part of indie outreach team or something.
Just speculating…
UPDATE 4/9/2024: Microsoft has reportedly apologised to Jyamma Games following claims from the Enotria: The Last Song developer it was being ignored by the Xbox maker.
Earlier this week, Jyamma Games announced it had indefinitely delayed the Xbox release of Enotria: The Last Song, claiming Microsoft had “decided to ignore us” as it attempted to navigate certification on the platform.
Microsoft has now reportedly reached out to the developer and apologised. “They contacted us and said sorry about the situation, we’re trying to solve everything as soon as possible,” Jyamma Games’ CEO Jacky Greco wrote on Discord this morning. “We will tell more to community asap.”
Some good update news. I do feel sorry for the developer and how they’ve been treated by Microsoft. It is shit to be put on hold for 2 months. That said,
They obviously don’t care about you
Because Microsoft is bad at responding to him sounds very whiney and petty to me.
Good for the devs!
I agree that it feels whiny and petty. As I mentioned in other comment, they are an indie studio, and probably spent their own (significant) amount of money (and resources) and just had an outburst when they were feeling completely helpless.
When your every message doesn’t go through a PR team, both the good and the bad shows.
Again, this is just speculation though. For all we know, they messed up something on their side, which broke the communication with MS.
Yeah, I guess I would be pretty pissed too if I was losing a lot of money. Still, should have private messaged their socials or Execs before going full public. I’m just glad they were able to sort it out. Hopefully the next update is that the game is on it’s way!
They have released a statement thanking Phil Spenser and team. Posted it as a separate post.
