They didn’t “explain” shit.
Saying it was an “operational issue” is not an explanation. That’s like calling a plane crash a “flight issue” - doesn’t tell you anything about the cause.
I hope Sony follow on with a full technical root cause analysis and disclosure, but I won’t hold my breath.
5 free days is nothing. Many people purchase a year in advance. I’d expect more. A free month for top tier or a free upgrade to the next level for a month for lower tiers.
It was down for 1 day though. How is 5x the outage time not sufficient? What in entitled bullshit is this?
It is a service that is used to gatekeep features from users at elevated prices. There is an expectation of reliability when being rorted.
5x the outage time doesn’t return the lost time for the gamers that made plans to play at that time. The 5 days I can use the service may not suit them.
If I buy a wedding cake and it doesn’t show up, giving my 5 wedding cakes a year later is useless to me.
Subscribers are not paying to play at all-times. Sony is using time to gatekeep when they can play on subscription. They failed to uphold their end. They don’t sell 5 day subscriptions. they sell monthly subscriptions. If they can’t honour it. Refund it.
They don’t want to refund it as it would cost them too much. I’m proposing a way that wouldn’t cost them so much, would actually be of benefit to gamers and might work as an trial/advertisement for their services that people don’t use.
A service is not goods. The cake analogy is bullshit and you know it. Subscribers are owed 24 hours of service, the time it was down. They are providing 120 hours. It’s more than reasonable and arguing you deserve more is entitled childish behavior.
And 5 days tacked on to my annual subscription for not having access to my games that I’ve paid for and paid a subscription for is bullshit.
Subscribers should be offered a refund. If Sony choose to only package in monthly increments, that’s on them. Their service obligation was not honoured.
If you think it’s reasonable, that’s great for you. If I think it’s not, I can express that too and demand more. My stance is more likely to lead to better future performance for all gamers. Yours is likely to lead to perverse incentive of further shoddy service as errors effectively cost them nothing.
My stance is also a legal minimum requirement for many countries, I’d imagine.
Just blame it on DNS.
