As you can easily notice, today many open source projects are using some services, that are… sus.
For example, Github is the most popular place to store your project code and we all know, who owns it. And not to forget that sketchy AI training on every line of your code. Don’t we have alternatives? Oh, yes we have. Gitlab, Codeberg, Notabug, etc. You can even host your own Gitea or Forgejo instance if you want.
Also, Crowdin is very popular in terms of software (and docs) translation. Even Privacy Guides and The New Oil use Crowdin, even though we have FLOSS Weblate, that you can easily self-host or use public instances.
So, my question is: if you are building a FLOSS / privacy related project, why using proprietary and privacy invasive tools?
If past support questions showed up in searches, then more users would be able to help themselves and would never need to ask for support, so it wouldn’t matter as much what platform it happened on.
Personally, I think it would be good if support discords were all bridged to matrix spaces (currently doable, but matrix needs locking down more than discord to stop spam as the tools to prevent and remove it are worse) and the matrix history was archived somewhere search engines could index it like mailing list archives are (currently not doable). That approach would let users use what they want without forcing anyone else to, and keeps self help as easy as it was in the days of forums.
Typically, what I’ll do is if multiple people ask the same question or need the same guidance, I’ll put it in the readme or the “Quick Guide” section of the demo site. If anyone knows a solution to make the discord server publicly viewable/searchable though, I’d happily implement it.
Right now, if you have a Discord account, you can join and view the server, and post in the support channel and forum. Maybe there’s a Discord bot I could set up to mirror the content.
I’m thinking more for the scale of something like OpenMW, as we’ve got more frequently asked questions than we could hope to put on an FAQ page. In the olden days, stuff showed up from our forums when people googled it, and now it doesn’t, so we get loads of questions through Discord, and very rarely one from Matrix.