Hello, hopefully someone here can point me in the right direction or tell me where I should post this question as I’m new to Lemmy and it made sense to post here.

The short story is I need to refill my Sertraline prescription but my pharmacy, Rite Aid, wouldn’t do it today even though I have 1 refill left and it’s been well over a month since I picked up my last prescription.

I was given two reasons the first being that on the label from my doctor it says office visit needed before refill and the second reason was my insurance said I had to wait till the 26th.

The office visit needed before refill has been on my bottles for the last 3-4 months, I have a feeling my doctor forgot to remove that as I saw them after the first bottle said that back in April and they renewed my script.

I’m not sure why my insurance is making me wait as like I said I haven’t picked up a refill in over a month, somehow I had extras and didn’t need to.

Rite Aid has the automatic refills which mine was automatically refilled at the end of last month and I didn’t have the time or need to pick it up meaning they put the prescription back in stock, in the past I’ve been able to either request a refill online later or just go and they’d refill it then. I had until the 28th of last month to pick it up then I got a voicemail on July 5th saying I had prescriptions to be picked up.

I tried explaining all this to the pharmacist but they still wouldn’t refill it. I get really bad withdraws if I go a few days without taking it and I don’t know what to do, could they refill it since I have refills left and I just pay full price without insurance? I am going to call them tomorrow and try that but wanted to post this question for other ideas to ease my mind for the time being.