• @[email protected]
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    fedilink
    75 months ago

    Working the neutral way currently. There’re so many tickets, all of them more important than the other, I can just as well take from the stack.

    • @[email protected]
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      fedilink
      English
      15 months ago

      I find that when a user continually makes a stink to get their ticket dealt with first, I gently try to correct them, and when that inevitably doesn’t sink in, and they call during a critical issue, I tell them quite firmly that things are down and nobody at x site can work, so your printer will have to wait. Log a ticket and I’ll address it when I’m done Brenda.

      … They usually back off when you make it clear to them that they’re not the most important thing you’re dealing with at any given moment.

    • @[email protected]
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      fedilink
      15 months ago

      Oh you actually use the stack? I’m surprised you don’t just put all the tickets in a heap. I can give you some pointers on how to do that if you’d like.