According to research ending every call with “Have I resolved all your issues?” Reduces how often people call back.

But yeah if you want to upgrade your product, it takes 5 inbound calls because of the steps. All but the last one could be automated.

I got yeeted.

    • @ericbombOP
      18•6 months ago

      There’s always next weeks call deflection meeting for me to try again!

      I haven’t been uninvited from it yet! But yeah gotta love these “problem solving” meetings from management, where they don’t actually want to give any resources or allow any policy changes to come from them.

      • @[email protected]English
        4•6 months ago

        They want you to feel heard, and then feel personally responsible for the incessant call volume.