• @MrQuallzin
      link
      282 months ago

      IT can have scripts and flowcharts they are required to follow, even if it is redundant to tech savvy people.

      • @SkyezOpen
        link
        122 months ago

        It helps too. I lost internet, did two full reboots of the modem and router. Nothing. Called support. He walked me through the process of rebooting the modem and router. It worked that time.

        • @bitwyze
          link
          172 months ago

          My tin-foil-hat conspiracy theory is that ISPs switch peoples’ Internet off intermittently to see if anyone notices and save on bandwidth. And they only switch it back on when you call in to tech support.

          The number of times I’ve had Internet issues, restarted my modem and router and have it not fix the problem, but when I restart them when I’m on the phone with tech support and it magically fixes the problem just makes me so damn suspicious…

          • @SkyezOpen
            link
            102 months ago

            They probably are just incompetent. Killing internet to someone not using it wouldn’t really save anything. I’ve had the same service provider for 5 years and only had one interruption due to a downed pole or something. Cox and Comcast though, CONSTANT issues.

          • Natanael
            link
            fedilink
            12 months ago

            They don’t need to, they already use overprovisioning for bandwidth.

            It’s only in rare cases where the backend is so old and limited that it only supports a specific maximum number of active clients that they do that, and I’ve only heard about it in rural areas and similar places