Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.
It’s usually family business, and they have a lot of write offs and incentives usually, so it prevents abuse of the system, but it also applies to non-arms length employees since farms trade work all the time as well, so bobs mid works for me and my kid works for him.