I work at a small company where I wear a lot of hats.

I audit chats, supervise a team of agents, answer billing and sales tickets as well as the phone for sales.

When theres downtime i also work on spreadsheets which we use to track agent performance and make tools to help us work. Thats probably the msot fun part. Its a good job.

Pay is way under what we should be getting but i like the company and they treat me well. Plus wfh so cant complain too much.