Chinese authorities have called for gig workers to be treated with kindness after videos of a delivery rider kneeling before a security guard led to protests by dozens of riders.

Guards stopped the rider from leaving a building in Hangzhou on Monday - saying he damaged railings while scaling them during a rushed delivery.

Worried that his subsequent deliveries would be delayed, the rider got on his knees and pleaded to be let go, the city’s police said in a statement.

The incident sparked outrage online, with many urging better protections for workers in the industry.