I think it might be even more mundane than that—I think their bus factor is too low, and somebody important is on vacation. Which explains why they couldn’t tell that it wasn’t actually fixed after day 2 of this (they said it was all back to normal but then it went down only a few hours later) and why their more recent communications have been “70% of users should be able to connect again” (with no indication that anyone is able to connect again). Which just leaves “DK” to try and manage the PR—but they can’t just be like, “sorry y’all, Jeff will be back on Monday,” so they just have to keep stringing us along with PRatitudes and hoping it all starts working again on its own.
I think it might be even more mundane than that—I think their bus factor is too low, and somebody important is on vacation. Which explains why they couldn’t tell that it wasn’t actually fixed after day 2 of this (they said it was all back to normal but then it went down only a few hours later) and why their more recent communications have been “70% of users should be able to connect again” (with no indication that anyone is able to connect again). Which just leaves “DK” to try and manage the PR—but they can’t just be like, “sorry y’all, Jeff will be back on Monday,” so they just have to keep stringing us along with PRatitudes and hoping it all starts working again on its own.