• @Droggelbecher
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    323 days ago

    It might be I’m being stupid, so please tell 'em if I am. But why do you not wait to find out what the question even is before going into their account? That way you could explain the troubleshooting process better to them, no?

    • @MrJameGumb
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      123 days ago

      If someone is calling about an alert that there was an order placed on their account I can’t troubleshoot a single thing until I’m in the account

      • @Droggelbecher
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        223 days ago

        Aah ok, it sounded like they only said that after you logged in