It turns out that more technology in cars isn’t necessarily something customers want, and it’s not really improving their driving experience. We know my thoughts on the matter, but I’ll do my best to stay impartial on this latest survey from JD Power that shows most customers don’t appreciate technology in cars unless they can see a clear benefit to them.

JD Power’s 2024 U.S. Tech Experience Index Study evaluated over 81,000 drivers’ experience with “advanced vehicle technologies” in 2024 model year vehicles after 90 days of ownership, It turned out to be a pretty mixed bag when it came to what people liked using. There are a number of tech features that customers like using because they feels that it answers their needs, but at the same time there is a whole lot that don’t get used very often or are continually annoying, according to the survey.

  • @dhork
    link
    English
    318 days ago

    I got a new car recently. The best feature it has is the adaptive cruise control. You can set cruise control and if the car in front of you is going just a bit slower than the cruise control, you will not creep up on it.

    Most of the other shit is useless. It has that magic rearview mirror that is really a camera, but I dont like using it because it is easier to focus on a real mirror than a display. it also has the cameras that read the road signs, but they often pick up the wrong info anyway, especially in a construction zone.

    At least it has real buttons for the HVAC. I sat in three other cars, and two of them didn’t have HVAC buttons. I got right out. Car makers like the screens because they think they can eliminate buttons, but buttons are more effective.