An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

cross-posted from: https://sh.itjust.works/post/1062067

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • quirzle
    7•1 year ago

    Why keep the 3 staff? They’re not going to be working diligently to do all the human tasks while freshly aware of how little they’re valued at this point. They’re going to look for a better place to work.