@[email protected] to [email protected]English • edit-23 months agoCustomer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/returnlemmy.mlimagemessage-square27fedilinkarrow-up1310arrow-down14
arrow-up1306arrow-down1imageCustomer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/returnlemmy.ml@[email protected] to [email protected]English • edit-23 months agomessage-square27fedilink
minus-square@Rade0nfighterlink3•edit-23 months agoThis is definitely a concept for emails/tickets so i assume it is for calls. It’s called “sentiment” analysis. Priority can also be given in some systems by customer value.
This is definitely a concept for emails/tickets so i assume it is for calls.
It’s called “sentiment” analysis.
Priority can also be given in some systems by customer value.