So, protip: at the beginning of your shift, notate the number of voicemails and notify your boss. Clear out the voicemails correctly. Notify your boss.
Keep track of the time stamps from the VM envelopes. This will help your boss identify who isn’t doing their work, and is a “gentle” prompt. It may not happen immediately, but eventually there will be a bulk of data showing that it’s particular people on particular shifts.
Doesn’t help you to raise a fuss about it, but if you handle it and create documentation around it, it will either get resolved or you will be more justified in a decision to look for a new job. Or to ask for a raise/apply for a promotion/whatever.
They’re tech support. 83 of those messages will be incoherent ramblings from people who barely know how to turn on their computer much less provide any useful information to actually tracking down a problem.
So, protip: at the beginning of your shift, notate the number of voicemails and notify your boss. Clear out the voicemails correctly. Notify your boss.
Keep track of the time stamps from the VM envelopes. This will help your boss identify who isn’t doing their work, and is a “gentle” prompt. It may not happen immediately, but eventually there will be a bulk of data showing that it’s particular people on particular shifts.
Doesn’t help you to raise a fuss about it, but if you handle it and create documentation around it, it will either get resolved or you will be more justified in a decision to look for a new job. Or to ask for a raise/apply for a promotion/whatever.
Removed by mod
They’re tech support. 83 of those messages will be incoherent ramblings from people who barely know how to turn on their computer much less provide any useful information to actually tracking down a problem.
And the clue will be in message number 82.