Delta Air Lines has filed a lawsuit against cybersecurity firm CrowdStrike, seeking over $500 million in damages after a software update allegedly caused a massive IT outage in July, resulting in 7,000 flight cancellations and substantial revenue losses.
Delta is the only one who was affected this badly. When the other airlines recovered several days and thousands of flights quicker, Delta executives knew they were at fault for the abysmal followup.
Alas, that is not the corporate way. Delta in particular is greedy and proud of it; admittedly, this is still probably better than United which is also extremely greedy and their CEO is somehow more rancid, attempting to justify the violent removal of a paying customer. Anyway, hope this suit largely fails.
Besides the TOS, that’s exactly the angle that CS will take in the suit. Look at all the other companies and airlines that recovered much quicker due to better DR plans. “We offered you help but you didn’t take it”.
My guess here is Delta hopes to settle out of court for about smaller amount.