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    3 days ago

    Timpsons apparently has really interesting business models.
    A friend of mine has worked on a few of their conferences, and apparently it’s both fascinating and they come across as a genuinely wholesome business.

    It’s a franchise, but the franchisee (ie the shop) has complete control over what they sell and what services they provide (I dunno if there are any guard rails). So if they want to offer dry cleaning, they can. If they want to offer phone repairs, they can. If they want to only partially offer something, then they can rely on the Timpsons service network to provide the actual service (so dry cleaning without owning dry cleaning equipment).

    https://www.timpson.co.uk/about-timpson

    The management teams delegate authority but retain responsibility and we have only 2 rules:

    • Look the part
    • Put the money in the till

    And apparently they look after their staff really well. Actually good/useful perks & benefits. In addition to the compassionate leave you’ve mentioned, I’m sure my friend said something about timpsons owning some property that they allow their staff to book for free (like free accomodation for holidays). Or maybe they do block bookings of stuff, or something. I wasn’t hugely paying attention tbh.