Summary
Puerto Rico’s latest power outage has left over 1.3 million customers without power on New Year’s Eve.
The outage is attributed to an infrastructure problem at a power plant on the island’s southern coast.
LUMA, the energy company, is working to restore power in phases, but it may take up to 48 hours.
In this case, “customers” may be more precise, bc if like a whole family has one account that’s only one customer, but perhaps representing 5+ people affected?
And a business could be even worse, affecting >10 people.
You are accurate from a buisness perspective. Though, they would not be referred to this way if they were on the mainland and would be handled more urgently.