Summary
Puerto Rico’s latest power outage has left over 1.3 million customers without power on New Year’s Eve.
The outage is attributed to an infrastructure problem at a power plant on the island’s southern coast.
LUMA, the energy company, is working to restore power in phases, but it may take up to 48 hours.
You are accurate from a buisness perspective. Though, they would not be referred to this way if they were on the mainland and would be handled more urgently.