I’ve been to smaller shops, I’ve been to dealerships, and the only time I’ve ever gotten an alignment done right was after I complained to a general manager. I know alignments are hard with the laser machines. It shouldn’t be a problem, right? Are they just being lazy? I hate having to go back to the shop and wait another 2 to 4 hours to get something done that should’ve been done right the first time.
EDIT: I’ve had this happen with my 2001 QX4 4WD, 2019 Q50 2WD and now with 2019 Atlas AWD
I had a friend go through 3 shops before he took it to the dealer and they finally did it properly (not that I’m endorsing a dealership in any way here).
I think maybe there’s enough variability in how to adjust these vehicles that the apprentice that gets assigned to the aligning rack that day doesn’t know how to read a procedure and do what the machine tells them to do, and doesn’t do it with enough attention to detail.
Unfortunately the dealership is the one who isn’t getting it right. I figured they’d be able to do it best.