He was asking for cups of uncooked pizza sauce instead of the safe prepackaged pizza sauce we had. The sauce is allowed to set out for up to 10 hours after it comes out of the can, but cannot be served unless cooked.
We had a very strict policy that we don’t serve anything that can’t be entered in the computer as well. This is important because yeah sure we could serve whatever someone asked for but then they would call back during a rush when we had 30 orders ahead of them, ensuring that their order wouldn’t be what they demanded. The words “They did it for me last time!” echo in my ears as the most infuriating shit.
I personally trained every single employee on order taking and pounded on this as incredibly important. Then I would hear that from someone who asked for the manager and it boiled me. Both their entitlement and the likelihood that someone had given in during a slow time and therefore let down the whole team.
He was asking for cups of uncooked pizza sauce instead of the safe prepackaged pizza sauce we had. The sauce is allowed to set out for up to 10 hours after it comes out of the can, but cannot be served unless cooked.
We had a very strict policy that we don’t serve anything that can’t be entered in the computer as well. This is important because yeah sure we could serve whatever someone asked for but then they would call back during a rush when we had 30 orders ahead of them, ensuring that their order wouldn’t be what they demanded. The words “They did it for me last time!” echo in my ears as the most infuriating shit.
I personally trained every single employee on order taking and pounded on this as incredibly important. Then I would hear that from someone who asked for the manager and it boiled me. Both their entitlement and the likelihood that someone had given in during a slow time and therefore let down the whole team.