Is it cause of coverage, download speeds, was it cheap, did you trust them more, do they have some bonus on top of phone data, or was it just what your family had and you got it too?

  • @CM400
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    73 days ago

    I’ve had many carriers going back all the way to PrimeCo… I’ve been with AT&T for a few years because they seem to be the least shitty (in terms of coverage and customer service) of all the carriers I’ve tried.

    • @[email protected]
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      fedilink
      93 days ago

      Really? I have had so many fights with them over the phone from myself and my parents, that I will never willingly use them again.

      • @CM400
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        13 days ago

        Yeah, for me it’s been smooth. I have had coverage problems and C/S problems, but they’ve been minor compared to the others I’ve tried.

    • @[email protected]
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      fedilink
      23 days ago

      I’m glad that’s your experience! It’s probably regional or whatever but I have att and coverage is awful for me almost everywhere lol.

    • @[email protected]
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      fedilink
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      3 days ago

      I’ve had them for a few years as well because their coverage is rock solid.

      However their backend is a serious wreck. I had an Apple Watch for about a year but it never worked due to janky NumberSync. I went through it over and over with customer service but the watch never had cellular service longer than a few hours; never had crazy problems like this on other networks.

      I found out recently that for about the past six months all incoming calls went to voicemail with no indication whatsoever the calls were coming through (no ring, no missed call notification).

      And at one point I had to completely pay off a device just to port a number in to replace the existing number. Apparently their database is so fucked that they use the number as the database primary key.

      On AT&T, you have to put in work to keep your devices on network.