A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.
Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.
Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”
You can’t wait for insurance approval on certain procedures - appendicitis, for instance. You’ve got to file the claim and hope they approve it.
And insurance companies love to slow roll claims approval, particularly in situations where saying “we need more time to consider” means a higher likelihood of the patient dying before receiving care. Liver cancer is a common case.
I’m… Aware. This whole subject was about over they did pre-approve though. Then changed their mind…