A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.

Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.

Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”

  • @Chip_Rat
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    64 hours ago

    That’s true but it’s a business. Yes they would prefer to pay nothing but if the law passed they had to cover life insurance then they straight up have a number to beat. If it’s gonna cost $200,001 to keep you alive then nope, denied.

    • @webadict
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      53 hours ago

      Your logic is true, but what you’re forgetting is that they already have a number to beat, and it’s $0.

      • @cashew
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        43 hours ago

        Technically the number is person’s insurance premium over expected natural lifespan. But that number is still going to be lower than medical expenses. Might as well be $0.

    • @candybrie
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      54 hours ago

      And they currently just deny everything and hope you don’t appeal.