Haha, i’d write a thousand pages of documentation before entering ticket hell.
I fact I do put a lot of information into the ticket - they still won’t read it though and i’ll have to repeat myself 15 times to 5 different people.
The solution to this problem. . .
I have no idea, but I’m sure they’ll appoint another delivery manager who will get hired by the ones who already know fuck-all to know less than them.
I’ve found that the few managers who want documentation, get documentation, and the others who want tickets and “story points”, get tickets and fictional bullshit - in general.___
is that they have to create a support ticket with you, that you then put in progress, and you walk them through your documentation, and then log your time spent onto that ticket. (/s)
Haha, i’d write a thousand pages of documentation before entering ticket hell. I fact I do put a lot of information into the ticket - they still won’t read it though and i’ll have to repeat myself 15 times to 5 different people.
The solution to this problem. . . I have no idea, but I’m sure they’ll appoint another delivery manager who will get hired by the ones who already know fuck-all to know less than them.
I’ve found that the few managers who want documentation, get documentation, and the others who want tickets and “story points”, get tickets and fictional bullshit - in general.___
Don’t know about solving, but at least can see the signs:
is that they have to create a support ticket with you, that you then put in progress, and you walk them through your documentation, and then log your time spent onto that ticket. (/s)
The asteroid would have wiped us out before you guys finished this long ass conversation
Let’s put a story point estimation on that. Then we can extrapolate time range and risk.