I went to dunkin’ the other day and asked for an iced latte with less ice because it’s winter and I wanted less ice. They gave me a cup that was halfway full of coffee. So I asked why and they told me they press a button on a machine, it fills it halfway full with coffee and then they add ice. So when you get a medium iced latte, you’re not actually getting a medium latte, you’re getting a small or a kids size nowadays of coffee, and then they just fill the rest of it with ice. If you ask for less ice, no screw you, you’re not getting the full amount of coffee that you paid for…
I have never heard of this in any other country. What the hell?
Actually you got exactly what you asked for: you asked for a product with less of something…
Sorry: no. I call bullshit. I ordered a beverage.
You provided the ice.
I will not sit and let someone take the apologists route for a corporation on this. Drinks are, without question, the highest margin item on the menu in most places and frequently are over iced past recommended mix levels (by the drink manufacturer) as a way to stretch that further.
I personally rarely get ice because those machines are rarely cleaned and are mold nightmares. Go ahead, ask your friends in the industry why they don’t use the ice machine.
If half of the drink is ice and you order it without ice then it’s to be expected that the cup would only be half full.
A little injested mold isn’t going to hurt you. If the ice looks clean, it’s clean enough.