I’m getting phone calls from my health insurance company, first from a “registered nurse” with no information in the voicemail other than a call-back number (seems like it could be a scam, but I need to verify the number, so far people are saying the number is legit), and now I have a second phone call where the voicemail mentions they are calling from the insurance company’s “concierge program”.
Mostly I want to know if I can ignore these calls without consequence, or if I have to return them, and if so what should I expect?
If you are getting calls about this, it means you are costing them money. They want you to use their nurses and doctors through telehealth visits first to dissuade you from more expensive treatment like er visits.
This is what I suspect too, I would expect that they will only come calling when they want you to stop costing them money.