Official statement from Proton, after I filed a complaint:
Hello,
Thank you for contacting us.
We appreciate you reaching out, please be informed that we have shared a response to the community feedback which can be found here: https://www.reddit.com/r/ProtonMail/comments/1i2nz9v/on_politics_and_proton_a_message_from_andy/
We hope you find this information helpful. Should you have any further issues, questions or perhaps a concern that you’d like us to address, please do not hesitate to let us know.
Kind regards,
Ethan
Customer Support
Proton Mail
My response:
Hi,
Thank you for your response.
I wish this would clarify everything, however, the comments he made on Reddit were done with the official Proton admin account, therefore making his personal comments an official Proton statement.
https://snoo.habedieeh.re/r/ProtonMail/comments/1i1zjgn/comment/m7ahrlm/
Next to the fact that he posted his personal believes as an official Proton statement, the claims he made are factual untrue, making Proton spread fake news (as noted in the comments under Yen his statement).
If it indeed it is just his personal opinion, he should have posted everything from his personal account only.
I have my personal opinion which I don’t mind sharing with others, but I won’t use a company account to make these claims as that could get me fired.
Andy Yen didn’t make Proton a part of his opinion by just sharing it, but by sharing it as Proton. I believe Proton should take action if Proton doesn’t want to be affiliated with Yen his personal opinions and with the fake news he spreads.
I would like to know what Proton will do about this incident and how Proton will ensure this doesn’t happen again in the future as incidents like these make Proton look unprofessional and breaks trust with its customer base, one which holds privacy and security high. When the CEO is so easy to manipulate by populists and fake news from another country and makes this official Proton statements, how can the company ensure what it stands for.
Official statement from Proton, after I filed a complaint:
Hello, Thank you for contacting us. We appreciate you reaching out, please be informed that we have shared a response to the community feedback which can be found here: https://www.reddit.com/r/ProtonMail/comments/1i2nz9v/on_politics_and_proton_a_message_from_andy/ We hope you find this information helpful. Should you have any further issues, questions or perhaps a concern that you’d like us to address, please do not hesitate to let us know.
Kind regards,
Ethan Customer Support Proton Mail
My response:
Hi,
Thank you for your response. I wish this would clarify everything, however, the comments he made on Reddit were done with the official Proton admin account, therefore making his personal comments an official Proton statement. https://snoo.habedieeh.re/r/ProtonMail/comments/1i1zjgn/comment/m7ahrlm/ Next to the fact that he posted his personal believes as an official Proton statement, the claims he made are factual untrue, making Proton spread fake news (as noted in the comments under Yen his statement). If it indeed it is just his personal opinion, he should have posted everything from his personal account only.
I have my personal opinion which I don’t mind sharing with others, but I won’t use a company account to make these claims as that could get me fired.
Andy Yen didn’t make Proton a part of his opinion by just sharing it, but by sharing it as Proton. I believe Proton should take action if Proton doesn’t want to be affiliated with Yen his personal opinions and with the fake news he spreads.
I would like to know what Proton will do about this incident and how Proton will ensure this doesn’t happen again in the future as incidents like these make Proton look unprofessional and breaks trust with its customer base, one which holds privacy and security high. When the CEO is so easy to manipulate by populists and fake news from another country and makes this official Proton statements, how can the company ensure what it stands for.
Kind regards,
W
Nicely written, please keep us posted!
Nicely done, and it will be interesting to see if you get another reply.